Your Business Partner Guide
Welcome to FM
Your Business Partner Guide
Dear New Business Partner,
Welcome to FM — we are delighted to have you as part of our growing community. You have gained access to the most amazing ranges of fragrances, supplements, skin care, make up and so much more, all at business partner prices (around 30% less than rrp).
By joining us, you have also taken an important step towards building your own beauty and fragrance business, supported by a proven system, quality products, and a strong international network.
This guide will help you understand how to get started, how to shop, how to earn, and where to find support.
We wish you every success on your journey with FM.
1. Build Your Own Beauty & Fragrance Business
With FM, you can:
-Sell high-quality perfumes, cosmetics and supplements.
-Build and develop your own team
-Earn commissions and bonuses
-Grow a long-term, sustainable business
UK-based • Global brand • Proven system • Ongoing support
2. Delivery, Payment & Returns
Ordering
The best way to get started is by placing your first order and experiencing some of our fantastic products for yourself.
All business partner purchases must be made through our official webshop, simply login with your FM id number and password: https://shop-uk.fmworld.com
Payment Methods
Stripe — Credit & debit cards
Payit — Secure online banking
Delivery
All parcels are shipped via DPD.
Orders under 560 points: £5.60
Orders over 560 points: Free delivery
Dispatch time: 2–3 working days
Trackable shipments
Returns (Summary)
Returns are accepted within 30 days if products are:
Unopened and unused
In original packaging
Undamaged
Not on the non-returnable list
Return form: https://uk.fmworld.com/download/download/RETURN%20POLICY%20UK%20UPDATE_1752044664.pdf
3. Business Partner Zone
Login:
https://uk.fmworld.com/login/?next=%2Fdistributors-zone%2F
Here you will be able to
Keep track of your points and bonus level for the month.
See and copy your My Shop Link which you can share with potential customers
Find useful Downloads including product information.
Watch recorded Zoom Webinars with more detailed product info.
Learn about our fabulous Incentives
If you ever forget your password (password is same for shop and business partner zone) you can reset it here :
https://back-office.fmworld.com/Home/PasswordReminder
4. Incentive & Reward Programmes
We reward performance, commitment, and leadership through dedicated incentive programmes.
Our incentives are designed to recognise your achievements and support your long-term growth.
There are fabulous incentives for consistent personal volume as well as for successful team building.
View current incentives:
https://uk.fmworld.com/distributors-zone/incentive-programmes-129/incentives-2026-1155/
For questions:
Contact your upline
Email: incentives@uk.fmworld.com
5. Types of Business Partners
On your registration form, you selected to be either:
Preferred Customer Buy products for personal use at partner prices
Distributor Buy and sell products while building your own team
If you registered as a Preferred Customer, you can upgrade at any time to Distributor status by sending an email to contact@uk.fmworld.com with your FM id number and saying you wish to upgrade to Distributor status. It is that simple.
Once you know you are Distributor status you can then sponsor team members yourself too using the My Sponsoring Link which you will find in the Business Partner Zone.
6. How to Claim Your Commission
Your commission is accumulated in your FM account until you decide how to use it.
Option 1: Bank Transfer
Available between the 6th and 16th each month
Minimum balance: £10
Go to https://back-office.fmworld.com/Provisions/PayoutRegistrationForm and select Request Bank Transfer Option ✔️ Paid by the end of the month
Please ensure your bank details are correct.
Option 2: Use Commission as a Discount
Use up to 90% of your order value
Go to https://back-office.fmworld.com/Provisions/PayoutRegistrationForm and select Request Commission
Voucher Option
Available instantly – use Add Discount button in shopping basket to use commission.
Works even under £10
Flexible usage
Important Dates
|
Period |
Action |
|
Around 6th |
Commission calculation |
|
6th–16th |
Transfer requests |
|
After 16th |
Discount only |
|
By 31 March |
Annual reset |
|
End of Month |
Payments completed |
Annual Commission Reset
All commission balances are reset every year on 31 March.
Please ensure your balance is fully cleared before this date to avoid losing any earnings.
Back Office Access
https://back-office.fmworld.com/Account/Login?ReturnUrl=%2f
More information: https://uk.fmworld.com/distributors-zone/my-account-details-32/commission-payment-request-65/
7. Customer Service & Support
Our Customer Service team is here to help you.
For assistance with orders, accounts, commissions, or technical issues, contact:
contact@uk.fmworld.com
For faster support, please include:
Your name
Partner ID (if applicable)
Order number (if relevant)
Description of your enquiry
8. Stay Updated — Join Our Telegram Channel
To make sure you never miss important updates, promotions, and special offers, we recommend joining our official Telegram channel.
By joining, you will receive:
Latest promotions
Flash offers
Important announcements
Business updates
Join here:
https://t.me/+igX29eSJk9hhNTU0
Stay connected. Stay informed. Stay ahead.
Final Message
Your success at FM depends on consistency, learning, and teamwork.
Stay connected with your upline, use the available tools, and take advantage of our incentive programmes and support systems.
We are proud to have you with us and look forward to growing together.
Welcome to FM.
